Refund Policy
Return & Refund Policy – TheBiggestEasy
At TheBiggestEasy, customer satisfaction is our top priority. Please read this Return & Refund Policy carefully to understand your rights and the conditions for returns and refunds.
Right to Return
You may request a return or refund if:
The product is damaged, defective, or different from the item you ordered.
The product does not match its description.
The request is submitted within 30 days of receiving your order.
To be eligible for a return, the product must be:
Unused
In its original condition
In its original packaging
Non-Returnable Items
Returns or refunds are not available for:
Products damaged due to improper use, negligence, or normal wear and tear
Products returned without prior contact with our customer support team
Gift cards and digital products (where applicable)
Return Procedure
To initiate a return, please contact us first and provide:
Your order number
A description of the issue
Photos or a video (for damaged, defective, or incorrect products)
Please do not send the product back without contacting us first. Unauthorized returns may not be accepted.
Refunds
After we receive and inspect the returned product:
Approved refunds will be processed within 10 business days.
Refunds will be issued using the same payment method used for the original purchase.
You will receive a confirmation e-mail once your refund has been processed.
Please Note
Original shipping charges (if any) are non-refundable.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Return Shipping Costs
If the return is due to our error (for example, a damaged, defective, or incorrectly shipped product), we will cover the return shipping costs.
If the return is due to a change of mind, the customer is responsible for the return shipping costs.
Delayed or Missing Refunds
If you have not received your refund after the stated processing period:
Contact your bank or payment service provider.
If necessary, contact us for further assistance.
Order Cancellation
Orders may only be cancelled before they have been shipped.
Once an order has been dispatched, cancellation is no longer possible. In such cases, you must follow the return procedure described above.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us:
Business Name: TheBiggestEasy
Telephone: +48 886 969 597
E-mail: kontakt@thebiggesteasy.store
Address:
TheBiggestEasy
Ogrodowa 22
62-800 Kalisz
Poland