FAQs
TheBiggestEasy
General information
What is TheBiggestEasy?
TheBiggestEasy is an online store offering high-quality products, reliable shipping, and professional customer service in Poland.
Where is the company's headquarters located?
Our company is based in Kalisz, Poland.
Shipping
Do you offer free shipping?
Yes! We offer FREE shipping on all orders within Poland.
No minimum order amount.
To which countries do you ship orders?
We are currently shipping only within Poland.
International shipping is currently not available.
How long does delivery take?
- Processing time: 1–3 business days
- Delivery time: a total of 5–10 business days
Delivery time may vary depending on location, holidays, weather conditions, or delays on the courier's side.
Will I receive a tracking number for my shipment?
Yes. After the order is shipped, you will receive a tracking number via email.
Tracking data updates may take 24–48 hours.
Orders and delivery
What should I do if I provided an incorrect delivery address?
Contact us immediately.
If the order has not yet been shipped, it will be possible to change the address.
We are not responsible for delivery issues caused by an incorrect or incomplete address.
What to do if my shipment is delayed?
In case of a delay, please contact us.
We will assist in tracking the shipment and clarifying the matter with the courier company.
Returns and complaints
What is the return policy?
You can report a return or complaint within 30 days of receiving the order if the product is damaged, defective, incorrect, or not as described.
How to report a return or refund?
Contact us, providing:
- order number
- description of the issue
- photos or videos (if applicable)
Our team will guide you through the entire return process.
When will I receive my refund?
Approved returns are processed within 10 business days from the moment the product is checked.
Refunds will be processed using the same payment method that was used for the purchase.
Order cancellation
Can I cancel my order?
An order can be canceled only before shipping.
Once the order is placed, cancellation is not possible — the return policy applies.
Contact information
If you have any questions regarding this Return Policy, please contact us:
🛒 Trade name: TheBiggestEasy
📞 Phone number: +48 886 969 597
📧 E-mail: kontakt@thebiggesteasy.store
🏠 Address: TheBiggestEasy Ogrodowa 22 62-800 Kalisz Poland